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Long-term customer relationships rely on your staff being well trained and qualified, giving your organisation the advantage over its competitors. Achieving worldclass performance requires a commitment to continuous improvement and an investment in the development of people. Together, The Institute of Operations Management (IOM) along with The Chartered Institute of Logistics and Transport in the UK (CILT) and PTRC Education and Research Services Limited, provides education, training and development opportunities for staff at all levels within the profession.
Whatever stage you are at in your career and whatever your specialism you will find a career development solution within its pages. CILT Institute President, Sir Moir Lockhead OBE FCILT, Chief Executive, FirstGroup plc, explains why the training and development of staff is so important in his introduction here. Our qualifications offer professionals at every level and in every sector of the industry the opportunity to gain professional recognition of their knowledge and experience. Nationally recognised and accredited by the Office of the Qualifications and Examinations Regulator (OFQUAL), these qualifications are designed to raise standards and to demonstrate both professional and personal achievement. More details of these qualifications can be downloaded here. The Institute's short courses offer individuals the opportunity to gain practical knowledge of the most up-to-date tools and techniques and to develop skills to improve their job performance. The courses are designed to be interactive, with input from experienced practitioners followed by activities and exercises, to allow participants to experiment in the use of new ideas whilst in a safe learning environment. More information about short courses are available to download here. Sometimes, organisations struggle to survive in a competitive environment or a difficult economic climate. The most successful organisations overcome these challenges by constantly adapting to new business circumstances and improving their operations as a result. Doing this effectively relies on businesses securing staff with the greatest level of skill in these areas. To support you in this complex area, IOM and CILT offer you the opportunity to attend a series of interactive taster workshops to help you develop the skills you need to plan for, implement and sustain improvement. More information on the workshops available for 2011 can be downloaded here. Keeping your knowledge and skills up to date in today's fast-changing world of work is vitally important, yet some people find it more challenging to plan and systematically improve their own skills than to set up systems for continuous improvement in the workplace. For this reason, the Institute offers CILT and IOM members guidance and support to help them get the best out of their Continuing Professional Development (CPD). More information about development opportunities is available to download here. Through our series of lectures, conferences and seminars, CILT, IOM and PTRC provide the opportunity to meet with and hear influential figures within each sector. More information about the Lectures, Conferences and Seminars can be found here.