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Effectively managing the quote-to-order process

An event sponsored by Cincom

In many companies, especially in the ETO (Engineer-to-order) industry sector the quotation to order process is difficult, expensive and potentially full of business issues. As we are getting more product variety and product feature variety, the management of the quote to order process is getting more complex for more companies. Where mass customisation was seen as a term for the exotic fringe it is now considered essential by many companies. Web-based product configuration and pricing are an increasing requirement for many companies, changing the rigor and technical sophistication of the quote-to-order process.

This seminar combines the knowledge and experience of academics, consultants, a specialist software supplier and several industrial representatives to show how modern technology and good process and product design take the pain out of the quote-to-order process. Suppliers of engineered products have found in the past that the quote-to-order process can cost up to 20% of turnover – with much of the cost hidden in general overheads. They also find that lack of process and consistency results in many quotes being too low (and leading to poor margins or losses) or too high (resulting in lost business). Good knowledge management is required to deliver well-priced, consistent quotations within sensible cost levels.

Who should attend?
Directors and senior managers in all companies where customer service is of paramount importance. This includes manufacturing companies, logistics service providers and retailers. The topics will appeal particularly to senior personnel in the areas of sales, engineering, logistics, finance and IT as well as general management charged with delivering profitable business performance and superior customer service.

For a full program and to book click here.

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