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Communication ''can enhance operational performance''

1 June 2010
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Communication ''can enhance operational performance''A fundamental aspect of good organisational performance is communication, an expert has declared.

This is the view of Institute of Leadership and Management senior policy and research manager David Pardev, who claimed defined structures must be in place to ensure information is effectively shared down the line.

"It is important for leaders to be able to trust their managers to communicate effectively with their teams and to pass on important organisational information," he explained.

Mr Pardev''s comments may be of interest to operations management experts implementing continuous improvement programmes, as he asserted company leaders should not be required to over-communicate or micromanage organisations.

The expert''s comments come after a study by Ashridge Business School indicated not enough time is being spent by many at the top levels communicating with staff.

Additionally, the research discovered 51 per cent of respondents did not believe top bosses provided workers with clear information and guidance.ADNFCR-3058-ID-19811209-ADNFCR
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