Logo Top Home  About the Institution of Operations Management  Contact Us  Shopping Basket  Member Login  Forum 
Institute of Operations Management
Membership Education and Training Events Learning Resources Journal and News Members Only
 
Search Options
Click here to Search the Website
Join the IOM Today
Find us on LinkedIn
Read about APICS
Operations Management News RSS feed Why not subscribe to our RSS feed of IOM News?

Scottish services firms encouraged to employ continuous improvement

28 July 2011
Add to: Digg Add to: Del.icio.us Add to: Facebook Add to: Furl Add to: Google Add to: Live Spaces Add to: MySpace Add to: StumbleUpon Add to: Twitter
Scottish services firms encouraged to employ continuous improvementCompanies operating in the Scottish services sector are being urged to enhance customer experiences ahead of the 2014 Commonwealth Games, in addition to the Ryder Cup and other celebrations.

With the country set to host the international event, People 1st has launched a new campaign aimed at improving operations management within hospitality companies to ensure visitors attending the event enjoy it and have a warm welcome to Scotland.

According to the hospitality, passenger travel and tourism sector skills council, a poll of firms in the country found 64 per cent would like to boost their customer handling skills.

People 1st has won the backing of a number of Scottish companies and industry organisations and its head of Scotland David Allen said: "We need to ensure the visitor experience of Scotland is a very positive one and this will depend on how well we welcome and look after our guests."

Last month, a study by YouGov was published by People 1st showing that 73 per cent of respondents believe customer service in Britain needs to be improved ahead of the London 2012 Olympic and Paralympic Games.ADNFCR-3058-ID-800637505-ADNFCR
Bookmark this Article Link to this Article Subscribe to the IOM Newsletter Send this Article to a Friend/Colleague

Related News

Stobart attempts to enhance performance of chilled operations
18 May 2012
A proposed restructuring of its chilled transport operations by Stobart Group is expected to save the firm £1.5 million a year.
Operations management could reduce wasted meeting time
11 May 2012
British companies could save billions each year by cutting down on time wasted in meetings.
Tough retail conditions make operations management more important
8 May 2012
Companies in the UK retail sector are experiencing difficult trading conditions as consumer spending remains sluggish.
Consumer confidence stabilises in April
1 May 2012
The UK saw consumer confidence remain at the same level witnessed in March during April this year.

Link To This Article

Copy and Paste the following HTML into your page.
 
The Institute of Operations Management, CILT(UK), Earlstrees Court, Earlstrees Road, Corby, Northants NN17 4AX.
Tel: 01536 740105. Fax: 01536 740101. Email: info@iomnet.org.uk
    © 2012, The Institute of Operations Management.     Help |  Site Map |  Legal Disclaimer |  Privacy Policy Designed By ZARR