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Lloydspharmacy unveils major new operations management scheme

21 July 2011
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Lloydspharmacy unveils major new operations management schemeA new operations management initiative has been unveiled by Lloydspharmacy in a bid to improve customer service.

The company claims that it wants to improve the experience those using its branches have and is giving training to 50 operational support managers and 1,500 supervisors during July, who will pass information gained onto store employees.

Two days of workshops have been planned for staff at the community pharmacy and healthcare provider this month, an exercise which Lloydspharmacy claims is the largest-ever scheme of this kind it has ever run.

Named +ONE, the programme is intended to push up standards across the company and the initial workshops will be followed by "train the trainer" sessions for operational support managers.

"Our staff are fantastic healthcare experts, but we need to ensure they have the skills to be fantastic retailers as well," Lloydspharmacy head of capability Barbara Sutherland explained.

A subsidiary of German group Celesio, the chain has a UK network of more than 1,650 pharmacies and employs in excess of 17,000 members of staff.ADNFCR-3058-ID-800629410-ADNFCR
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