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Paragon employs operations management to enhance customer service

1 February 2012
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Paragon employs operations management to enhance customer serviceAn operations management strategy has been adopted by one company seeking ways to enhance customer service and boost satisfaction rates.

Paragon has announced it is embracing the principles of continuous improvement across its operations to improve the standard of its products, enhance efficiency rates and work towards a zero target for defects.

The use of Total Quality Management (TQM) policies by the fleet management and vehicle processing specialist means it is aiming to ensure that in each case, service exceeds customer requirements, with Quality Assurance established to provide data about errors that can be corrected.

"Setting the high standards of the TQM process will not only help ensure quality for our customers, but also cost and production efficiency for Paragon," declared group operations director Steve Stanger.

Another firm that is embracing TQM is Ireland-based waste management company City Bin, with its founder Gene Browne recently telling the Irish Times that modern business tools have substantially improved its operations.ADNFCR-3058-ID-801279298-ADNFCR
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