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NHS staff poll reveals continuous improvement

19 March 2010
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NHS staff poll reveals continuous improvementA survey of people employed by the NHS has discovered a record number of improvements in satisfaction levels during 2009.

According to the Care Quality Commission poll, the results mark the best ever year for the annual research with 74 per cent of staff satisfied with "the quality of work and patient care they are able to deliver", a year-on-year increase from 71 per cent.

Meanwhile, job satisfaction was rated at 3.5 out of five - its highest ever level - and appraisal rates climbed from 64 per cent to 69 per cent, something that may interest operations management professionals working in the public sector.

Staff engagement, the number of employees with personal development plans and the level of respondents witnessing errors all fell during 2009, while physical violence dropped one percentage point to a record low of 11 per cent.

"The results also show positive signs that an increasing strong culture of reporting and learning is being embedded in the NHS," health minister Ann Keen remarked.

Meanwhile, Department of Health data has shown of the 285,000 admitted patients treated during January 2010, 92.6 per cent completed their referral to treatment pathway within 18 weeks, as did 97.7 per cent of the 814,000 non-admitted patients.ADNFCR-3058-ID-19679661-ADNFCR
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