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Public sector ''needs to move towards online services''

20 April 2011
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Public sector ''needs to move towards online services''The UK public sector needs to do more to ensure that services are delivered online, a new report has stated.

Published by Deloitte, it indicates e-services can offer more efficient and cheaper ways of providing information and support to individuals.

According to the study, lower cost service channels such as the internet should be considered as government cuts to public spending start to take effect.

Commenting on the report, Deloitte public sector director Joel Bellman said: "Over the last decade the public sector has often treated digital services as an add-on to traditional paper, telephone or face-to-face contact rather than a replacement for it."

He explained there had been exceptions such as online tax assessments and car tax applications, but claimed self-service channels have only had a "limited impact" to date, with substantial cost savings available if their reach is widened.

In related news, Socitm, the membership body for public sector IT professionals, has published a guide based on two recent reports aimed at providing guidance to councils about centralising digital delivery.ADNFCR-3058-ID-800507582-ADNFCR
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