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Asking employees ''can enhance operations management''

28 June 2010
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Asking employees ''can enhance operations management''Companies looking at ways to produce efficiencies and develop continuous improvement programmes should look to their workforces in order to do so.

This is the opinion of Angela Baron of the Chartered Institute of Personnel Development (CIPD), who noted such an approach is a "central plank of TQM [Total Quality Management] which has been around since the seventies".

She pointed out that providing a facility for employees to offer suggestions for improvements and what elements can be removed from processes can help to draw out ideas, something that may particularly interest operations management professionals.

"It''s worth having a variety of ways in which people can put their views forward through group discussion, or through writing it on a piece of paper and putting it in a box," the adviser said.

Ms Baron''s remarks follow an announcement by the government that public sector workers will be consulted about ways in which planned efficiency savings can be generated and levels of waste can be reduced.ADNFCR-3058-ID-19860812-ADNFCR
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