The benefits of going lean in the service industry
Overview:
The course will explain the service aspects of manufacturing, such as office, administration, design, maintenance and field service. It also provides the opportunity to play a lean service game to help bring these principles into real-life situations.
Course content:
- Differences between lean manufacturing and lean service
- Stsyems thinking and 'Deming' thinking in service
- Service waste and service value concepts
- A macro leavel approach to starting a lean service transformation
- Service classifications
- Lean and systems approaches in different service categories
- mapping different service situations
- Standard work in service - what to do and what not to do
- Managing demand and capacity
- Total productive administration
- A3 and visual management in service
- Lean transformation in service
- Case studies
Learning outcomes:
Delegates on this course will develop their knowledge and understanding of the benefits of lean across their organisational structure.
Benefits:
Equipped with the latest thinking, tools and advice on how to avoid common pitfalls; participants will be able to deliver real, tangible organisational improvements.
Who this course is for:
This course is designed for senior and middle managers.
Fees:
£300 - Member
£400 - Non-member
For further information or to book onto this course, please contact Judith Bentley, 01536 740158.
