Abbout the Institution of Operations Management

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Managing and Developing People Course

Date of Event	Wednesday 9 July 2008
Duration	2 days
Venue	Corby, Northants
Details	Organisations cannot succeed without effectively utilising what is often described as their best asset - its people. Whilst this has always been the position, the increasing pressures of competitiveness, satisfying internal and external customers, lean thinking, continuous change and improvement that are facing all businesses have never been greater. These best practice strategies cannot deliver the benefits if the people are not behind them. The topics covered in this course include: • Communication and inter-personal skills • Motivation • Teamwork • Empowerment • Time management - getting the task done • Appraisal techniques • Creativity and problem solving • Managing grievances • Leadership skills • Dealing with conflict • Delegation • Discipline techniques F Suitable for: The course will benefit those whose job it is, through effective management and supervisory inter-personal skills, to communicate, lead, energise and get the best out of those for whom they are responsible - all with a view to achieving the corporate objective. Cost: Members: £470. Non-members: £570

The Institute of Operations Management, CILT(UK), Earlstrees Court, Earlstrees Road, Corby, Northants NN17 4AX.
Tel: 01536 740105. Fax: 01536 740101. Email: info@iomnet.org.uk

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