This course is of relevance and interest to the service industry as defined by economists,as well as all service aspects of manufacturing,such as office administration,design, maintenance and field service.The course also gives the opportunity to play a Lean service game to help bring these principles into real-life situations.
Topics covered in this course will include:
- We are all in service
- Differences between Lean manufacturing and Lean service
- Systems thinking,and ‘Deming’ thinking in service
- Service waste and service value concepts
- A macro level approach to starting a Lean service transformation
- Service classifications
- Lean and systems approaches in different service categories
- Mapping different service situations
- Standard work in service – what to do and what not to do
- Managing demand and capacity
- Total productive administration
- A3 and visual management in service
- Lean transformation in service
- Case studies
Delegates on this course will benefit from a new appreciation of the benefits of Lean across their organisational structure, a set of guidelines for Lean transformation in service and advice on how to avoid common pitfalls. You will also gain information on up-to-date thinking and tools, as well as frameworks for real, tangible improvements for your organisation.
Fees:
£300 – Member
£400 – Non-member
To book, contact: Judith Bentley. Tel: 01536 740166. Email: pd@iomnet.org.uk
